Unlocking User Account

If user’s account is locked out, you can unlock the account, provided that you have the appropriate permissions.

To unlock user’s account

1. Open the Home page by using the procedure outlined in Connecting to Helpdesk Site.
2. On the Home page, click Unlock Account.
3. On the Unlock Account page, select one of the following methods to authenticate.
   • Corporate authentication:Authenticate the users using corporate authentication method, only if the administrator has enabled the option to authenticate.
   • Security questions: Select Security questions to authenticate and reset the password, by answering the questions configured during registration.
   • Personal contact method: Select Email and, click Get Passcode to receive passcode on your registered email address. Type the passcode in Passcode text box and click Next to authenticate and reset the password.

   NOTE: Only selected methods display and are available for use to unlock the account, which the administrator selects in Authentication Methods.